Refund policy

Last updated: 2026-11-08

1. Who charges

Payments are processed by Lemon Squeezy, LLC, acting as Merchant of Record: it issues the invoice, collects your country’s taxes and executes refunds.

2. Free trial before paying

When you create an account you get 14 days of Pro without a card. When it ends you move to Free; nothing is charged unless you subscribe.

3. First subscription purchase: 14 days

If you are not satisfied, request a full refund within 14 days of your first payment for a plan (monthly or yearly) by writing to vcdane22@gmail.com from your account email. We refund to the same payment method; your bank may take 5–10 business days to show it.

4. Renewals

Renewals are not refunded unless applicable law says otherwise or there was a billing error. You can cancel anytime from Plan & billing and keep access until the end of the paid period.

5. Single report (one-time payment)

A single report can be refunded within 14 days of purchase if you have not used it yet. Once the report has been generated and saved, the service has been delivered and it is non-refundable. If the report was wrong because of our fault, write to us and we will replace it.

6. Extra AI packs

Refundable within 14 days if none of the balance has been spent; used balance is non-refundable.

7. Your consumer rights

This policy does not limit the non-waivable rights granted by the law of your country, such as the right of withdrawal and payment reversal under Colombia’s Consumer Statute (Law 1480 of 2011, articles 47 and 51) where applicable. More details in the terms of service.